01280 822001


01296 715660

 Caring for Companion Animals

Pre-Op Information


This sheet answers some of the questions owners commonly ask about their pet's anaesthetic and operation, but we will be pleased to answer any concerns you may have regarding your pet’s procedure which have not been covered.  Our telephone number is 01296 715660.


clock2Please arrive at the Winslow surgery between 8.30 and 9.30am on the morning of the operation.  Pets who have not been seen by a Vet in the previous 2 weeks will have an appointment with a Vet prior to admittance.  Please allow time for this to take place, it is important for your pet’s health.  In an emergency we may be able to board cats overnight before an operation, at no charge, but this needs to be arranged with the nurses.  A nurse will complete a consent form, for you to sign.  One question that will be asked is about pre-operative blood tests, which are particularly advised for all older pets and where there are health concerns.


Your pet should be fed their normal diet prior to surgery, unless otherwise directed.  When you collect your pet a special recovery diet pack will be offered.  This diet contains all the necessary nutrients to promote a speedy recovery.

In order to minimise the risk of vomiting during anaesthesia your pet must have an empty stomach, so please remove their food from 9pm the previous evening.  Please note that this does not apply to rabbits and rodents.

Water may be allowed until 7.00am on the morning they are due to come in to the Surgery, but please do not give them any milk.


Please be prepared to leave a telephone number where we can reach someone at all times, as we may need to contact you during the procedure.


Most work involving anaesthesia is performed in the morning, so your pet should be recovering nicely by 2pm.  We aim to telephone you between 12 noon & 1pm and we aim to discharge pets between 4pm & 6pm.


If there is anything else you would like us to look at whilst your pet is with us, please mention it when they are left in the morning.  This is usually possible as long as there is no conflict with the main procedure and, more importantly, if it does not unduly prolong their anaesthetic.

Insurance formInsurance Claim Form Procedure

Our practice policy is that you the owner claim direct from the insurance company.  It is your responsibility to settle your pet’s bill in full at the time of treatment/collection.

You should obtain a claim form from your insurance company and complete the policyholder sections and sign in the correct locations.  Our insurance co-ordinator will then complete the Veterinary Practice sections and print out any relevant receipts.  Once we have completed our parts of the claim form it will either be returned for your approval and submission to the insurance company or sent to the insurance company directly.  A stamp-addressed envelope, with your name and address, should be provided to us with your claim form to facilitate a quick return.


Please remember that all operations are undertaken at our Winslow practice.

Winslow  (Registered Office)

 33 High Street



MK18 3HE


Tel:   (01296) 715660

Fax:  (01296) 712160




14 High Street



MK18 1NT


Tel:  (01280) 822001

Fax: (01280) 816744