News & Advice

IMPORTANT NOTICE – COVID 19 (CORONAVIRUS)

The Windmill Veterinary Centre are updating our safeguards regularly in a bid to protect our vulnerable clients, staff and family members.  We have many internal protocols in place, but also need the help of you, our clients.

• Any clients that are exhibiting any signs of coronavirus (i.e. a cough, high temperature, shortness of breath) are respectfully asked to avoid entering the practice. Please inform our reception staff by telephone and we will risk assess each situation to ensure your pet is cared for.

• If you wish to wait in your car rather than in our waiting room, you may do so. On arrival, please either telephone reception who will check you in or inform us in person.

• Following World Health Organisation guidelines, we would encourage clients to pay by card, rather than cash.

• For those worried about their pets contracting the virus, the World Health Organisation issued the following statement:                                                              “At present there is no evidence that companion animals can be infected with the new coronavirus.  However, it is always a good idea to wash hands with soap and water after contact with your pets”.  Details can be found on the WHO website-
• https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public/myth-busters

• We appreciate your understanding during this time. The well being of our patients is still our top priority and by making small changes, we can help ensure that the practice can stay adequately staffed and that our more vulnerable clients are not at risk by visiting the practice.

Pet Travel & Brexit Update

We now have confirmation that after the 31st January 2020, the UK will be in a transition period until the end of the year, while additional arrangements are negotiated.   We are therefore able to reassure Pet Passport holders that the current regulations will remain in place during this time.  We will issue further updates as these become known.