Out of Hours Emergencies

Out of hours care provision for your pet

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Following various changes to Government rules and regulations (mostly from Europe!), we have had to change the way we provide our ‘Out of Hours’ cover. Instead of our own vets and nurses being on-call for emergencies that occur during the night and at weekends, we use a company called Vets Now.  Vets Now provide ‘Emergency and Out of Hours’ cover to veterinary practices all over the country.  Our nearest Vets Now clinic is in Milton Keynes.

Vets Now contact number is:
01908 509500

For use between 7pm and 8am weekdays and between 12 noon Saturday and 8am Monday

Address: c/o Milton Keynes Veterinary Group
Fyfield Barrow
Milton Keynes
Bucks MK7 7AN

The team at Vets Now are always there when we are closed, so you can rest assured that you and your pet will have a vet and nurse on hand, whether it’s 4am in the morning or half-way through Christmas.  Their fully qualified staff will provide free advice over the phone and advise whether you need to take your pet into their clinic for immediate treatment.   Please do not hesitate to call them if you’re at all concerned.

The decision to stop providing our own out-of-hours service has not been taken lightly, and we are anxious to ensure that the care your pet receives is of the best quality.  Also, by using Vets Now to cover our Out of Hours emergencies, it enables our own vets and nurses to get a good night’s rest at night and weekends, so we can continue providing the high-quality care during the day that we pride ourselves on.

Please be aware that because of the nature of Out of Hours emergencies, an appointment will be more expensive than seeing us during our normal working hours.  The out of hours fee at Vets Now before 9pm is £130 and the consultation fee is £55.50.  The out of hours fee after 9pm is £183.50 and the consultation fee is the same.  Vets Now will discuss costings with you at the time of your appointment and before commencing any treatment.

We will be in close contact with their clinic regarding on-going cases, where owners may be worried about their pet, so that they have the relevant histories. Alternatively, we may give you a copy of your pet’s clinical notes, in case an out-of-hours consultation might be appropriate.

Please do not hesitate to ask us for more details.