Our Values



We conduct ourselves with integrity and in an appropriate manner at all times, displaying conscientious and courteous interactions with colleagues and clients.  Our professionalism is an outward display of our attitude towards our role, our colleagues and the Practice.


We respect, value and appreciate ourselves, our patients, clients and the environment.  We are tolerant, considerate and accepting of others even though there may be differences between us and the way we think and behave.  Our respect of others encourages honesty, builds trust and makes communication easier.


We take responsibility for our own actions and conduct within the workplace.  Accountability is necessary to create a culture of trust, co-operation and responsibility.  It helps us to stay focused on our goals and perform our role efficiently and to the best of our ability.  Accountability is about doing the right thing, even when on-one else is watching.


We put the wellbeing of pets and people at the heart of what we do and treat them with dignity and respect.   We are sensitive to their physical and emotional pain and take action to help them.  Being compassionate makes us happier and creates an environment that elevates everyone in the Practice.


We trust and support each other and work together in an effective and efficient way, looking beyond our individual needs.   We focus on co-operation and always come to a resolution, not a compromise.  We are flexible in our work and are able to change if what we are doing is not working. We contribute to the combined success of the Practice overall.


We encourage innovation through a commitment to excellence and continuous improvement through the practical implementation of new knowledge, ideas and services.  We recognise that learning is essential for our personal growth and to become better at everything that we do.


We speak positively of our colleagues, our clients and the Practice in both public and private.  We listen and practice accurate, transparent, truthful and timely communication to our clients, suppliers, partners and colleagues so that they can understand our intentions and meaning clearly.  We take responsibility for the responses to our communication.


We look for ways to do more with less and stay on a path of constant improvement and innovation.  We endeavour to exceed the requirements and expectations of our clients by consistently performing at the highest level and by taking pride in everything we do.  By striving for excellence, we develop the flexibility and resilience to deal with change, challenge and uncertainty.