Compliments or Complaints

Getting it Right

We aim to give you the best possible service and we are always looking at ways to improve your experience at our practice.  Knowing when we get things right is just as important as knowing when we need to do better.   If you have encountered any problems, or wish to thank our team for a job well done, please let us know.  Tell the person in charge of your animal’s care;  alternatively, please contact Louise O’Hara, our Practice Manager.  Her direct line telephone number is  (01296) 716030 or if you prefer email, louise@windmillvets.co.uk.

As a veterinary business, our veterinary surgeons and veterinary nurses must comply with the Royal College of Veterinary Surgeons (RCVS) Code of Professional Conduct.  If you have concerns relating to the professional conduct of a staff member and have not been able to resolve it with the practice directly, you can contact the RCVS via their website www.rcvs.org.uk where you’ll find further details of how to register a complaint.